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Privacy Policy
At Kosha Technohub Pvt. Ltd., we take your privacy seriously. We are committed to protecting the personal information you share with us when using our product, DigiScholars™. Our goal is to provide a safe and secure learning environment while ensuring that your data is handled responsibly. By using our platform, you agree to the terms outlined in this policy.
1. Scope of this Privacy Policy
This Privacy Policy applies to all users of the DigiScholars application (“Application”), our website www.digischolars.com (“Website”), and other associated services. It explains how we collect, use, and protect your personal information when you interact with our platform.
2. Information We Collect
We collect the following types of information to deliver our services effectively:
Personal Information: When you sign up for our services, we collect basic information such as your name, email address, phone number, and password.
Sensitive Information: In addition to your personal information, we collect data regarding your academic background, preferences for learning, and any feedback you provide to help us tailor your experience.
Payment Information: When you purchase services or make payments through DigiScholars, we use third-party payment processors like HDFC and Razorpay. Your payment details are securely processed through these gateways, and we do not store your financial information.
Automatically Collected Information: This includes details such as your IP address, device type, browser type, and usage patterns. This data helps us understand how users interact with the platform and enables us to improve its performance.
3. How We Use Your Information
We use the information we collect to:
Provide Services: Your information is essential for creating your account, providing access to learning materials, and customizing your learning experience.
Communication: We use your contact details to send important notifications such as course updates, changes in policies, or customer support communications. You may also receive promotional emails, which you can opt out of at any time.
Analytics: We analyze data trends to monitor usage, detect technical issues, and understand how users engage with our platform. This helps us continuously enhance the platform's features and functionality.
Transaction Processing: For any payments or purchases made through DigiScholars, we securely process transactions via HDFC and Razorpay. These third-party providers may have their own privacy policies which we recommend reviewing.
4. Data Retention Policy
We retain user data for up to three (3) years from the last time your account was actively used. This allows us to maintain records of your learning progress and previous transactions. If there is no activity in your account for 3 years, your data will be deleted from our servers permanently.
Account Deactivation and Data Deletion: You have the right to request deactivation of your account at any time. Upon such a request, we will delete your personal data within a reasonable period, ensuring that it is removed from active databases, archives, and backups as required by law.
5. Payment Gateway and Transaction Security
DigiScholars uses industry-standard payment gateways (HDFC / Razorpay) for secure transaction processing. Your payment-related information (credit card or bank details) is processed directly by these gateways, and we do not store any financial information on our servers.
Security Measures: We implement physical, technical, and organizational safeguards to protect the personal information we collect from unauthorized access, disclosure, or alteration.
6. Cookies and Tracking Technologies
To improve your experience, we use cookies and other tracking technologies on our Website and Application. Cookies allow us to:
Remember your preferences and login details.
Track usage patterns to analyze how our platform is used.
You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may affect your ability to fully use certain features of the platform.
7. How We Share Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We engage trusted third-party vendors and partners to help us operate and manage the platform. These service providers may have access to your information only for purposes of processing data on our behalf, and they are bound by confidentiality agreements.
Legal Obligations: If required by law or to comply with legal processes, we may disclose personal information to government authorities or law enforcement.
Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer your personal information to a new entity, provided that it continues to be protected under this Privacy Policy.
8. Security of Your Data
We take the security of your data seriously and employ a range of measures to safeguard it, including:
Encryption: All sensitive data, including passwords, is encrypted both in transit and at rest to prevent unauthorized access.
Access Control: Only authorized personnel with a legitimate business need have access to your personal information.
Regular Audits: We regularly conduct security assessments and audits to identify potential vulnerabilities and ensure the ongoing security of our platform.
Despite our best efforts, no system is completely secure, and we cannot guarantee absolute protection of your data.
9. User Rights and Control
As a user of DigiScholars, you have the following rights:
Access: You can request a copy of the personal information we hold about you.
Correction: If any of the information we hold is incorrect, you have the right to request corrections.
Deletion: You can request the deletion of your data or account at any time, subject to any legal or regulatory retention requirements.
Opt-out of Marketing Communications: You can unsubscribe from promotional emails by following the opt-out link provided in each email.
10. Public Forums
Any content shared in public forums or discussion boards on DigiScholars becomes public information. Please exercise caution when posting personal details, as these may be visible to other users and the general public.
11. Children's Privacy
DigiScholars is not intended for children under the age of 18 without parental consent. If you are a minor, you must have your legal guardian’s consent to use the platform. We do not knowingly collect personal information from minors without consent. If we discover that we have inadvertently collected such information, we will promptly delete it.
12. No International Users
DigiScholars is designed specifically for users within India. We do not cater to international users, and your data will be stored and processed in compliance with Indian data protection laws.
13. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any changes will be posted on this page, and we encourage you to review the policy periodically to stay informed.
Your continued use of our platform after the changes have been posted will constitute your acceptance of the revised policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
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